The single view of the customer the legacy mills never had — the same brand account, mastered across SAP and every legacy mill system, resolved into one.
24 fragmented records across 7 source masters resolve to 10 golden records — a 58% duplicate rate collapsed on merge. Reconcile the 7 customers with conflicting payment terms to stop cash leakage and unlock the 9 cross-division accounts.
10 of 24 records resolved to golden · 14 duplicates collapsed · 7 term conflicts open
The same buyer sits on Net 30 in one brand and Net 60 in another across 7 accounts — direct cash leakage and credit risk a single master removes.
24 raw records reduce to 10 golden — finishing survivorship gives every team one account, one team, one set of terms.
9 golden records are already served by ≥2 divisions — the resolved master is the sell-up-the-chain base no single mill system could see alone.
Golden record is the join key for Customer 360 and Cash 360
Each division and legacy mill kept its own customer list, so Levi Strauss, GAP and H&M each exist several times across the systems — with different names, IDs and even payment terms. Until they're resolved, no one can see the true relationship, total exposure, or cross-sell base. This is the golden record AI builds on top of the mesh.
The ★ master survives; the rest merge with a match confidence. Conflicting terms are flagged in red.
| Source system | Name as stored | ID | Terms | AR | Match |
|---|---|---|---|---|---|
| ★Arvind CRM (Salesforce) | Levi Strauss & Co. | ACCT-10231 | Net 60 | ₹120 Cr | master |
| 0Denim mill legacy (ERP) | Levi Strauss | DEN-4471 | Net 90 | ₹88 Cr | 96% |
| 0Garments MES | Levi's | GAR-2208 | Net 60 | ₹72 Cr | 92% |
| 0Export docs (LC) | Levi Strauss & Co (US) | EXP-882 | LC at sight | ₹64 Cr | 88% |
Conflict: payment terms differ across systems (Net 60 vs Net 90 vs LC at sight). Survivorship keeps the master's Net 60; the others are flagged for credit to reconcile — exactly the kind of leakage a single view removes.
Cross-division signal: Levi Strauss & Co. is served across 4 Arvind divisions / systems. That's a relationship to coordinate (one account team, one set of terms) — and a sell-up-the-chain base already inside the house.
Fuzzy + LLM matching on name, address and tax ID links 'Levi Strauss & Co.', 'Levi Strauss' and "Levi's" to one entity — with a confidence score, not a blind merge.
Records above the confidence threshold collapse into one; borderline matches are queued for a human steward.
Survivorship rules pick the winning value field-by-field (most-recent, most-complete, or the governed source) to form the golden record.
Conflicts — different terms, duplicate AR — are surfaced to credit and sales, and total exposure is netted across the brands.
The golden record is the join key for everything else: it lets Customer 360 show one account, Cash 360 net one exposure, and the cross-sell engine see that a customer already buys from two divisions — the same entity-resolution layer that powers the plant-grain and order/quoting views.