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Customer 360

Per-account intelligence — health, cash, whitespace and the next move for sales, key-account management and credit.

Arvind Limited · FY26 (Mar'26, actuals)

Among the world's largest denim makers

25,800 employees · 12+ plants & units · 30 export markets

▲ Executive read· the answer, then the moves

₹955 Cr of value-chain cross-sell sits across 10 accounts on ₹3,630 Cr of revenue, while 0 accounts (₹0 Cr) are flagged high-churn. Defend the at-risk book first, then sell up the chain where the account expands fastest.

4 of 4 headline metrics improving vs prior · still off target: Customer Repeat-Order Rate 108.0% vs 112.0%, Value-Added & AMD Revenue ₹3,494 Cr vs ₹3,800 Cr, DSO (Days Sales Outstanding) 52d vs 48d

Do now — ranked by urgency

1
Defend the high-churn accountsAct now
Why it matters
0 accounts at high churn risk put ₹0 Cr of revenue in play; a save here protects repeat-order revenue directly.
What's driving it
0 of 10 accounts flagged High churn
₹0 Cr revenue exposed
FYI
Portfolio revenue ₹3,630 Cr; 6 live account signals tracked
Owner: Account / CSM
Open programs →▤ open at-risk programs
2
₹80 Cr of programs at risk — Q4 FY26Act now
Why it matters
Each lost program is value-added & AMD revenue that won't repeat.
What's driving it
renewal window Q4 FY26
Signal: Order-book risk
FYI
Of ₹510 Cr of programs up for renewal in Q4 FY26, ₹80 Cr is at risk of non-repeat.
Owner: Chief Marketing & Sales Officer
Act →▤ open the at-risk programs
3
₹90 Cr of programs at risk — Q2 FY27Act now
Why it matters
Each lost program is value-added & AMD revenue that won't repeat.
What's driving it
renewal window Q2 FY27
Signal: Order-book risk
FYI
Of ₹470 Cr of programs up for renewal in Q2 FY27, ₹90 Cr is at risk of non-repeat.
Owner: Chief Marketing & Sales Officer
Act →▤ open the at-risk programs
4
₹60 Cr of programs at risk — Q3 FY26Watch
Why it matters
Each lost program is value-added & AMD revenue that won't repeat.
What's driving it
renewal window Q3 FY26
Signal: Order-book risk
FYI
Of ₹420 Cr of programs up for renewal in Q3 FY26, ₹60 Cr is at risk of non-repeat.
Owner: Chief Marketing & Sales Officer
Act →▤ open the at-risk programs

📈 Growth & exportsStep 2 of 6 · brand accounts, value-chain cross-sell◀ Order-Book / Sales 360 Order / Quoting 360 ▶All journeys

🌐 Enterprise 360 modules· on Customer 360Browse all 31 views ▾

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↗ Where this connects — act / drill across

🧩Customer Master· the golden record & terms 🔁Value-Added / AMD 360· programs & repeat orders 🧾Order / Quoting 360· quote the cross-sell 💵Cash 360· the account's DSO & AR

● LiveBuilt forCMO · Sales· where to sell up the chain nextKey-Account / KAM· program & renewal playsCredit · Collections· who to chase or hold

Pick an account for a one-page profile that turns the data into a move — a cross-sell play for sales, an expansion/renewal plan for key-account management, and a collect-or-hold call for credit — each benchmarked against the portfolio.

Data backing: customer · opportunity · signal · kpi (repeat-order/DSO/GM peer benchmarks)

Select an account

Levi Strauss & Co.

Cross-sell now

Global account · Denim Apparel

Customer health

churnLow

Financials

Revenue

₹720 Cr

Value-added

₹280 Cr

39% value-added

Order book

₹210 Cr

Gross margin

46%

-1.6 vs peer

Repeat-order

112%

+4 vs peer

Whitespace

₹120 Cr

cross-sell

Cash & credit

DSO

54d

-1 vs peer

Aged AR

₹18 Cr

modeled >45d

Churn risk

Low

Signals & pipeline

No external signal on file.

Open: Levi's — sustainable-denim capacity expansion — ₹180 Cr · Develop @ 55% · signal-driven

Next best action · by stakeholder

Sales / CMO

Sell up the chain into ₹120 Cr of whitespace — Denim Apparel account already at 39% value-added; attach the missing step (fabric→garment→Advanced Materials).

Key-Account / KAM

Healthy expansion (repeat-order 112%, +4 vs peer). Lock a multi-year program and anchor-customer status.

Credit / Collections

Cash position healthy (DSO 54d, within peer). No action.

Exhibit 1

All accounts · one decision each

10 named accounts · ₹3,630 Cr revenue · ₹955 Cr of value-chain cross-sell · 0 at churn risk.

Account	End-market	Revenue	Value-added	Repeat-order	DSO	Whitespace	Health	Verdict
Levi Strauss & Co.	Denim Apparel	₹720 Cr	₹280 Cr	112%	54d	₹120 Cr	90	Cross-sell
GAP Inc.	Garment Programs	₹540 Cr	₹240 Cr	108%	58d	₹95 Cr	86	Grow
H&M	Garment Programs	₹480 Cr	₹210 Cr	110%	60d	₹140 Cr	88	Cross-sell
PVH (Tommy / Calvin Klein)	Shirting & Wovens	₹420 Cr	₹170 Cr	106%	52d	₹90 Cr	84	Maintain
Fast Retailing (Uniqlo)	Knits	₹360 Cr	₹150 Cr	109%	49d	₹110 Cr	87	Cross-sell
Walmart / George	Garment Programs	₹330 Cr	₹120 Cr	104%	55d	₹80 Cr	79	Maintain
Indian Defence / Ordnance	Defence & Aerospace	₹240 Cr	₹180 Cr	115%	62d	₹130 Cr	91	Cross-sell
Marks & Spencer	Shirting & Wovens	₹210 Cr	₹90 Cr	103%	57d	₹55 Cr	78	Maintain
Tata Motors / Auto OEMs	Automotive & Industrial	₹180 Cr	₹130 Cr	107%	58d	₹75 Cr	80	Maintain
Honeywell / Industrial MRO	Workwear & Protection	₹150 Cr	₹110 Cr	106%	50d	₹60 Cr	83	Maintain